Unable to directly launch Workbench on an I/A Series G3 ENC-SW (Soft JACE).

Issue

Unable to directly launch Workbench on an I/A Series G3 ENC-SW (Soft JACE). The application continues to request new license without success.

Product Line

TAC I/A Series

Environment

I/A Series G3, ENC-SW, Soft JACE

Cause

Licensing

Resolution

The ENC-SW (Soft JACE) can only be licensed for embedded Workbench (i.e. Workbench via browser). Attempting to launch Workbench (Java Desktop Environment) will cause the software to attempt connection to the license server as the feature for direct Workbench is not included in the license.  Connect to the Soft JACE platform using the Workbench included with the Enterprise Network Server or a TIP licensed engineering workstation.