Door reports valid access or valid access no entry but does not physically unlock.

Issue

Door reports valid access or valid access - no entry but does not physically unlock.

Product Line

Andover Continuum

Environment

CyberStation

CX9900 / CX9680 with AC1 or AC1Plus

ACX5720/40

CX9702

ACX701/781

Cause

Door physically overridden

Resolution

From the command line print the door override attribute, if the override is reported as TRUE return the channel's override switch to the auto position.

If the override value attribute continues to read TRUE even when the switch is in the auto position the hardware may be damaged.

Check that the security key is still inserted in the Cyberstation.