Alarm and alert counts indicate unknown when attempting to directly view the I/A Series R2 UNC alarm summary through the browser.

Issue

Alarm and alert counts indicate unknown when attempting to directly view the I/A Series R2 UNC alarm summary through the browser.  Attempting to view the alarm details generates the following error.

The requested information could not be retrieved from the database.

HTTP/1.1 200 OK
Content-Type: text/html
charset=UTF-8
Expires: Wed, 21 Dec 2011 16:36:06 GMT
Pragma: no-cache
Cache-Control: no-store
Server: Niagara Web Server/1.1
Niagara-Release: 2.301.522.v1
Niagara-ffs: true
Connection: close

Product Line

TAC I/A Series

Environment

I/A Series R2 UNC

Cause

Changes to archiveMode are not dynamic

Resolution

The URL you enter to access the alarm summary is http:///alarm
        (where is the IP address of the UNC)

Verify that the notification service archiveMode is configured to archive_local_no_SQL.  Note: This change is not dynamic.  A reboot of the UNC will be required.  Failure to reboot the UNC will cause the error noted above.