Issue
Alarm and alert counts indicate unknown when attempting to directly view the I/A Series R2 UNC alarm summary through the browser. Attempting to view the alarm details generates the following error.
The requested information could not be retrieved from the database.
HTTP/1.1 200 OK
Content-Type: text/html
charset=UTF-8
Expires: Wed, 21 Dec 2011 16:36:06 GMT
Pragma: no-cache
Cache-Control: no-store
Server: Niagara Web Server/1.1
Niagara-Release: 2.301.522.v1
Niagara-ffs: true
Connection: close
Environment
I/A Series R2 UNC
Cause
Changes to archiveMode are not dynamic
Resolution
The URL you enter to access the alarm summary is http://
(where
Verify that the notification service archiveMode is configured to archive_local_no_SQL. Note: This change is not dynamic. A reboot of the UNC will be required. Failure to reboot the UNC will cause the error noted above.