Can not get the communication port in Vista online. Get error message: Cannot open port:No 8250 present

Issue

Can not get the communication port in Vista online.
Get error message:
"Cannot open port:No 8250 present"

Product Line

TAC Vista

Environment

  • Vista 5.1.6
  • Windows 2008 server

Cause

This error message only say that Vista can not communicate with the chosen com port in the computer.
 

Resolution

Try to verify that the chosen com port on the computer works.
Use for example the device manager and check the status on the port. 
If RSPD is used make sure the correct version of it is used, only the latest support 64 bit OS.