BCX4040 shows online in CyberStation until it is reloaded, then it is offline.

Issue

Reloading a BCX4040 causes it to appear offline.

Product Line

Andover Continuum

Environment

bCX4040

Cause

After a reload, a bCX is offline. 

Resolution

  1. Dump bCX to text file.
  2. Delete bCX from CyberStation.
  3. Clear database backup via controller webpage.
  4. Add back the bCX in CyberStation and performed a Teach.
  5. In global BACnet Preferences (Cyber icon in Windows tray), add BBMD information and run Teach in the BBMD Registration editor. 
  6. Import the dump file from Step 1.
  7. Perform a successful reload.