Installation of the Signal-XP software on a Windows XPsp2 computer aborts without error message

Issue

When attempting to install the Signal-XP software on a Windows XPsp2 computer, the installation aborts without displaying any error messages.

Product Line

TAC I/A Series

Environment

Windows XP-sp2 computer

Cause

The installation of the Signal-XP software requires that the HASP security plug be connected to the computer and be recognized before the Signal-XP software can be installed.  Due to changes made by Microsoft in the Windows-XP service pack 2 upgrade, the HASP software included with the Signal-XP installation cannot read the HASP security plug.

Resolution

Download and install the updated HASP4 driver per the instructions include in Technical Alert TA06-03.  Please note that the referenced (Aladdin) web site may have changed its visual layout since the bulletin was published.  The noted version of the driver software may not be available.  Use the latest Win32 driver that is available on the Aladdin website.