Settings tab on 9680 ports are disabled or grayed out and unable to edit Xdriver settings or the Stopbits show as 1.5

Issue

Unable to edit Xdriver communication settings on a comm port for a 9680 or the stopbits show incorrectly as 1.5

Product Line

Andover Continuum

Environment

  • 9680
  • Continuum 1.74 or 1.81
  • Webclient 1.74 or 1.81
  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows Server 2003
  • Windows Server 2008

Cause

Under certain circumstances, there was an issue in version 1.74 and 1.81 where the comm port settings were disabled or grayed out. If the settings were not grayed out and an attempt is made to set the stopbits, it could get set incorrectly to 1.5.

Resolution

The issue is corrected in 1.82 and above. 

The work around for versions 1.74 and 1.81 are to set the comm port from the command line.

See Lessons Learned Article #7187 to set the parameters manually.