VideoLaunch has stopped working error when accessing video

Issue

An error pops up 'Video Launch has stopped working' when previewing in Video Administrator, selecting a camera in Video Layout or when a video alarm comes in. AppCrash on TAC.VideoLaunch.exe

Product Line

Andover Continuum

Environment

Continuum

Webclient

Windows XP

Windows Vista

Windows 7

Windows Server 2003

Windows Server 2008

Cause

A standard VGA driver is being used on the Video card instead of the manufacturer's video driver

Resolution

Install the manufacturer's video driver. i.e. Nvidia, Ati, etc.