Cannot connect to ENC from Workbench or ENS on computer with AVG Internet Security Suite Business Edition 2012

Issue

AVG Internet Security Suite Business Edition 2012 has been installed on Enterprise Network Server computer at customer site.  After the installation, no connection can be made between either the ENS or Workbench from that computer even though all Windows firewall functions have been disabled.

Product Line

TAC I/A Series

Environment

I/A Series G3 ENS installation on Windows computer.

Computer protected with AVG Internet Security Suite Business Edition 2012

Cause

The Link Scanner function of the AVG Internet Security Suite Business Edition 2012 acts as a smart firewall

Resolution

The Link Scanner function of the AVG Internet Security Suite Business Edition 2012 must be configured to allow point to point Ethernet connections between the ENS/Workbench computer and each ENC used on the jobsite.  Refer to AVG Internet Security Suite Business Edition 2012 documentation for more information and instructions.