WebPinpoint cannot be installed on client machine.

Issue

WebPinpoint is not successfully installing on client machine during initial graphic launch.

Product Line

Andover Continuum

Environment

  • WebClient
  • WebPinpoint

Cause

Client PC has been locked down by customers IT department.

Resolution

  • Ask the customers IT department to open up security on the client machine until the WebPinpoint installation is completed. 
  • Once WebPinpoint has installed the security setting on the client machine can be restored.
  • On Windows 7 machines, set User Account Settings to minimum until WebPinpoint has completed its initial installation.