Alarms are not clearing from the Active Alarm View when they Return To Normal and are Acknowledged.

Issue

Alarms are not clearing from the Active Alarm View when they Return To Normal and are Acknowledged.

Product Line

Andover Continuum

Environment

Continuum Cyberstation

Cause

The "To Normal" Transition is not being sent to the recipient Workstation.

Resolution

Confirm that the "To Normal" transition events are configured to be sent to the recipient Workstation.

In your EventNotification objects:

  1. Go to the Recipients tab.
  2. For each recipient Workstation, check the "To Normal" transition entry.