Issue
Over the years, a few dongles (both LPT and USB) has broken for various reasons. Sometimes its internally, other issues has been that they have been exposed to violence (dropped laptops...) and to be able to run the Vista software, the dongles needs to be replaced.
Environment
Vista IV
LPT dongle Enduser 000878560
USB dongle Enduser 000878570
LPT dongle Inhouse, Engineering 000879310
USB dongle Inhouse, Engineering 000879320
Cause
Broken dongle (PSU) hardware.
Resolution
The Vista IV product portfolio was withdrawn in 2011-12-31, and support is now very limited.
It is strongly recommended to upgrade the Vista system to latest possible version in order to secure support possibilities onwards.