WebPinpoint tries to install again with each new client session.

Issue

WebClient installs and runs normally until the client session is terminated.  On the next client session WebClient goes through an install process as if WebClient had never been installed.

Product Line

Andover Continuum

Environment

  • WebClient
  • WebPinpoint

Cause

WebPinpoint appears to uninstall at the end of each client session.  Deleting WebPinpoint folders and registry keys do not resolve this issue.

Resolution

This issue was resolved by uninstalling WebClient on the webserver, including deleting the folder structure and associated registry keys and then reinstalling WebClient.