Unable to access to ENC via its Ethernet port

Issue

Unable to access to ENC via its Ethernet port. Connection to the ENC's Serial Shell indicates the ENC is continuously rebooting which the following messages.

Press to stop autoboot...
Autobooting...
Loading image from on-board nand flash
Niagara JACE 4/5 IPL Version 0.78

Product Line

TAC I/A Series

Environment

I/A Series G3 Enterprise Network Controller (ENC)

Cause

Unable to load NAND image

Resolution

The ENC cannot be recovered in the field.

If the unit is still under warranty, contact Product Support and obtain a Return Authorization Number for warranty claims through your usual channel.

If the unit is no longer under warranty, purchase a new unit for replacement or check with your local sales channel for the cost of repair.