Cyberstation is sluggish or freezes with AUDIOP~1.EXE at or near 100% CPU usage.

Issue

Following upgrade of CyberStation, two of the workstations freeze up.  Task Manager shows AUDIOP~1.EXE at 99% CPU utilization.

Product Line

Andover Continuum

Environment

  • Cyberstation
  • WebClient
  • WebServer

Cause

CyberStation cannot resolve an audio file link in an AlarmEnrollment or EventNotification.

Resolution

  • Review all AudioFile references linked in all AlarmEnrollments and EventNotifications.
  • Verify files referenced on the PC exist in the path location shown in the object editor.
  • Repair or remove invalid audio file references from all AlarmEnrollments and all EventNotifications.