Can I upgrade the ENC-410 or ENC-520 memory in the field or return to the factory to have the memory increased?

Issue

Can I upgrade the ENC-410 or ENC-520 memory in the field or return to the factory to have the memory increased?

Product Line

TAC I/A Series

Environment

I/A Series G3, ENC-410, ENC-520

Cause

ENC-410 and ENC-520 controllers prior to May 2010 were manufactured with standard memory (32 MB Flash and 128 MB RAM).  ENC-410 and ENC-520 controllers manufactured since May 2010 include the extended memory as standard (128 MB Flash and 256 MB RAM).

Manufactured with extended memory:

ENC-410-1 s/n 236187B or greater
ENC-520-2 s/n 263122B or greater

Resolution

The memory cannot be modified in the field and there is no factory exchange or upgrade option available.  Purchase of a new ENC will be required.