Find new BACnet devices from the root does not find bCX or b3 devices.

Issue

Find new BACnet devices from the root does not find bCX or b3 devices.

ACCTrace reveals CyberStation is not sending WHOIS message even though Cyber is enabled for BACnet.

Product Line

Andover Continuum

Environment

CyberStation

bCX

b3s

Cause

CyberStation not sending WHOIS message.

Resolution

After rebooting, CyberStation sent out WHOIS message and found the devices.