Receiving multiple notification for the same access event or alarm event.

Issue

Cyberstation is receiving 4 notifications of a same event.

Product Line

Andover Continuum

Environment

  • CX9702
  • Continuum
  • CyberStation

Cause

Multiple notifications for the same access event or alarm event.

Resolution

  • When a workstation has received delivery of an alarm event it sends and receipt acknowledgement to the controller. 
  • If the controller does not receive the acknowledgement it will resend the alarm.
  • Network issues can interfere with the delivery of the acknowledgment.