Issue
I/A Series R2 Soft JACE - Unable to select and define as a Soft JACE during the installation process on a Windows 7 32-bit operating system.
Environment
I/A Series R2 Soft JACE (build 529 or higher)
Cause
The I/A Series R2 installation utility does not recognize the Windows 7 operating system as a platform for the Soft JACE and bypasses the associated Soft JACE selection screen. The software is properly installed, however the licensing mechanism is unable to use the R2 Soft JACE dongle.
Resolution
Continue the installation of the I/A Series R2 software (as would be similar to installing the R2 Enterprise Server). Upon start, the software will generate a standard host ID (xxxx-xxxx). Note: The I/A Series R2 Soft JACE license dongle will not be used.
Fill out the associated I/A Series R2 Soft JACE license form with the new host ID and jobsite information.
Forms can be found on both the iPortal and The Exchange Download Center websites.
iPortal https://iportal2.schneider-electric.com - Login and navigate to Tools & Support > Tools and select Manage Forms.
The Exchange Extranet - IA Series R2 License Forms v6.6 - 112013
The license request can be emailed to the following address. IASeries.License@schneider-electric.com
*Note (added September 2018) - The I/A Series R2 Product LIne has been discontinued and it is no longer possible to request or generate and I/A Series R2 licenses. Refer to PA-00458 I/A Series R2 Licensing.