Issue
Badge printer is printing blank credentials.
Environment
- EPI Builder
- CyberStation
- Personnel
- Credentials
- Access Cards
Cause
This site has two card printers called BadgePrinter_1 and BadgePrinter_2.
When the first badging workstation is busy printing badges on the default badge printer BadgePrinter_1, the second badging workstation has to use BadgePrinter_2.
When the printer selection is changed, the printer selected in EPI Builders Page Setup becomes BadgePrinter_2.
When Windows asks the user if they want to save these settings, the Page Layout will retain BadgePrinter_2 in it's configuration.
This becomes a problem when subsequent badges are printed to the default printer BadgePrinter_1 since the page setup is set to print the badge to BadgePrinter_2.
Resolution
Either the printer settings must be managed more deliberately, or different default badge printers must be dedicated to each badge printing workstation.