Controller password reset

Issue

How to get the password changed

Product Line

Andover Continuum

Environment

Continuum site with passwords other than the default

Cause

Is there a way to reset the password for web access to a BCX. the password was changed by mistake.

Resolution

Restore the controller's user names, passwords and configuration settings to the original factory values (Reset IP button using a two stage operation) The location of the Reset button and the Reset IP button on the controller board. Page 124 in appendix A of the Technical Reference Guide.

If you cannot get into Continuum Explorer and edit the controller user under that controller and set the password. You will have to reset the controller and then re-commission and then reload.  Try acc/acc first and then after that the following:

Please see Lessons learned Article #4479 for information on default IP addresses.