The alarm handling between TAC Vista and Xenta 913, 5XX, 7XX acting as Xenta Servers stop after 50 days

Issue

  • The alarm handling between TAC Vista and Xenta 913, 5XX, 7XX acting as Xenta Servers stop after 50 days
  • Vista will stop to receive events from Xenta 913, 5XX, 7XX acting as Xenta Servers after 50 days

Product Line

TAC Vista

Environment

TAC Vista

Xenta 511

Xenta 527

Xenta 555

Xenta 913

Xenta 701

Xenta 711

Xenta 721

Xenta 731

Cause

The reason for this issue is that TAC Vista sets a time reference to the computer’s internal tick count just before it’s about to rollover (which will happen every 49.7 days).
 

Resolution

This issue has been fixed in TAC Vista 5.1.7 and a hotfix for TAC Vista 5.0.3 is also available upon request from Product Support Services.

 

Note: Restarting the Vista Server or the PC will also solve the problem, but only temporarily.