Vista RAM - Remote Alarm Manager running with TAC Vista loses the connection to the license file.

Issue

Remote Alarm Manager running with TAC Vista loses the connection to the license file.

Product Line

TAC Vista

Environment

RAM pre 2.1

Remote Alarm Manager

License file

Cause

Remote Alarm Manager fails to recover after its license management briefly loses a valid license from the TAC license server

Resolution

This issue is now corrected by installing the RAM Software Release 2.1

Then follow the upgrade options in the RAM Release 2.1 Release Notes documentation.