Read Card Info option is grayed out in Personnel Manager - Enrollment Reader


Site would like to be able to read card data in, but the option isn't available

Product Line

Andover Continuum


  • Continuum
  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows Server 2003
  • Windows Server 2008


An enrollment reader hasn't been configured or the data being read in is duplicated.


  1. Wire a typical reader to an CX9680 with an AC1/AC1Plus or ACX57xx. This will not be attached to a physical door.
  2. Configure the enrollment reader in Personnel Manager. For details see Lessons Learned Article #4426.

See the attached document from the Continuum help system for additional help on using the enrollment reader to read card info 

Click here to download the pdf