See communication failure due to routing device not available errors when trying to view BACnet controllers or the objects they contain.

Issue

See "communication failure due to routing device not available" errors when trying to view BACnet controllers or the objects they contain. 

Product Line

Andover Continuum

Environment

Continuum v1.74 and above.

Cause

The Cyberstation is unable to route to the desired device(s). This can occur due to changes in the network, network settings, or blocking software on the PC.

 

Resolution

Check that the IP settings of all devices are configured so they can see each other. Specifically that the subnet mask configured for each device allows them to be seen on the same logical network.

Also see the following articles:

Article #4917

Article #7556