Segmentation error sending third party BACnet device to database.

Issue

Third party BACnet discovered successfully but CyberStation returns a "Segmentation not supported" error when an attempt is made to send the devices objects to the database.

Product Line

Andover Continuum

Environment

CyberStation

Third party BACnet device (in the case at hand the device was a  Liebert Mini-Mate)

Cause

Device incorrectly report its NPDU (Network Protocol Data Unit) as zero.

Ask vendor to correct its BACnet implementation so as to have the device correctly report its NPDU capability.

Resolution

Ask vendor to correct its BACnet implementation so as to have the device correctly report its NPDU capability.