How to check that SigmaX is unlock code is entered correctly in the machine registry.

Issue

Sigma Reports "No Seats Available"

SigmaX gives an "Authentication Failed" message

Product Line

Satchwell Sigma

Environment

Sigma

SigmaX

Cause

There are various scenarios that can affect the operation of Sigma and SigmaX. Usually caused by changing hardware or a different network connection since registering SigmaX.

Resolution

*******  TAKE EXTREME CARE WHEN USING THE SYSTEM REGISTRY AS ERRORS CAN AFFECT OPERATION OF THE PC  ******

Open the PC's registry by going to Start Menu>Run and type in regedit. Hit the enter key.

Browse to HKEY_LOCAL_MACHINE\SOFTWARE\IBS\SigmaX

There should be an entry in the right hand window named Registered. The data type should be REG_SZ. The data column should have your unlock code entered.