The AC transformer included with a Niagara R2 UNC or Niagara G3 ENC is defective.

Issue

The AC transformer included with a Niagara R2 UNC or Niagara G3 ENC is defective.  The UNC or ENC is in warranty.  Can a new one be shipped to replace the defective one?

Product Line

TAC I/A Series

Environment

Niagara R2 UNC-410-1, UNC-520-2, UNC-410-1-N, UNC-520-2-N

Niagara G3 ENC-410-1, ENC-520-2-N, ENC-410-1-N, ENC-520-2-N

Cause

Component failure

Resolution

Approval to ship a new transformer must be obtained from Marketing (since it is not an individually-stocked item).  Specifically, Ralph Box must be contacted (ralph.box@schneider-electric.com).  Forward his approval to Heidi Tidwell (heidi.tidwell@schneider-electric.com) and she will prepare & ship a new transformer.