The AC transformer included with a Niagara R2 UNC or Niagara G3 ENC is defective. The UNC or ENC is in warranty. Can a new one be shipped to replace the defective one?
TAC I/A Series
Niagara R2 UNC-410-1, UNC-520-2, UNC-410-1-N, UNC-520-2-N
Niagara G3 ENC-410-1, ENC-520-2-N, ENC-410-1-N, ENC-520-2-N
Approval to ship a new transformer must be obtained from Marketing (since it is not an individually-stocked item). Specifically, Ralph Box must be contacted (firstname.lastname@example.org). Forward his approval to Heidi Tidwell (email@example.com) and she will prepare & ship a new transformer.