Cyberstation displays white screen on startup.

Issue

After Continuum workstation install, Cyberstation displays white screen on startup.

Product Line

Andover Continuum

Environment

  • Cyberstation
  • Windows 7

Cause

Installation was not done using an administrator level user account.

Resolution

 

Do a full uninstall of Continuum using the following procedure.

  1. Uninstall Continuum from Control Panel.
  2. Delete  ProgramFiles\Continuum with all files and folders.
  3. Delete Andover Controls Folders from the computer registry.  Note: A backup should be made of the registry before making any changes to the registry.
  4. Reboot the computer.
  5. Logon using a Local Administrator user.
  6. From Disable the following services... Virus Protection, Anti-Spyware, FireWall software, Windows Defender, Windows Software Protection Services
  7. From User Account Control Settings and set the protection level to Never Notify.
  8. Install Continuum.