Why am I getting a Connect Failed message when I call up a Sarix camera using Endura WS5000 and VCD5000 version 1.0?

Issue

Why am I getting a "Connect Failed" message when I call up a Sarix camera using Endura WS5000 and VCD5000 version 1.0?

Product Line

Pelco Video Management

Environment

Endura WS5000 version 1.0, 1.5

Cause

The Endura system below version 2.0 is unable to decode H.264.

Resolution

If you are getting this error when viewing the cameras in a 3x3 or 4x4 viewing window, it could be because the secondary stream on the Sarix camera is configured for JPEG. When viewing cameras in a 3x3 or 4x4 layout, Endura will pull the secondary stream, which is usually a low resolution, low framerate stream. This makes it easier to render a higher number of cameras at the same time. If the Sarix camera has it's secondary stream configured for JPEG, Endura is unable to process this and will give you a "Connect Failed" message.

If this is what you are getting, configure the Sarix camera to use either MPEG4 or H.264 as the compression method for the secondary stream.