The VCD5000 series is not listed in Endura Utilities.

Issue

The VCD5000 series is not listed in Endura Utilities.

Product Line

Pelco Video Management

Environment

Endura VCD5000- All versions

Cause

VCD5000 is not seen in Endura Utilities.

Resolution

For the Endura Utilities to discover the VCD5000 series, user must log into the system by providing the appropriate username and password credential.

Unless the user is logged in, this symptom will also be evident in the Endura WS5050, WS5060, WS5070, and the stand-alone WS5000 Advanced Management Software.