Silence a hard drive failure audible alarm on the NSM5200 network video recorder.

Issue

How do I silence the storage alarm on the NSM5200?

Product Line

Pelco Video Management

Environment

NSM5200 network video recorder Series

Cause

A failed hard drive will trigger the hard drive alarm.

Resolution

There are three options to silence the hard drive failure audible alarm on the NSM5200:

Option 1: Using NSM5200 Web Interface (NSM5200 firmware 2.1.3.0.120 or higher)

  1. Logon to the Web Interface of the NSM5200
  2. Choose the System Status tab
  3. Select the Silence HDD Alarm button


Option 2: Using Endura Utilities

  1. Download and install the latest version of Endura Utilities from this page.
  2. Log in into Utilities with user name admin and password admin. (Older versions used the username Administrator (default) and password configapp)
  3. Select the NSD category under the "System Attributes" tab
  4. In the right-hand pane, right-click the NSM5200 with the failed hard drive
  5. Select "Device Actions" (named "Device Macros" in older versions of Utilities) and then select "Silence Storage Alarm"


Option 3: Using the NSM5200 CLI

  1. SSH into the NSM using username: root and password: pel2899100
  2. Issue the following command: screen -r pal
  3. Then enter: beepoff
  4. Hit Ctrl+a+d to exit the screen


Option 4: Manually editing the PAL configuration file

  1. SSH into the NSM5200 using the username root and password pel2899100
  2. Issue the following commands:
    service pal3d stop
    service pald stop
    vi /usr/local/Pelco/pal/pyhbserver.json
  3. Then press i to go into insertion mode and change “disable_beep” : “False” to “disable_beep” : “True”
  4. Press ESC and SHIFT + :
  5. Type wq and press ENTER
  6. Type reboot and press ENTER. The NSM5200 will restart. If it is a pool manager, another NSM5200 in the pool will take over.

NOTE: The alarm will reset once the failed hard drive is replaced.


Option 5: Deactivate or Mute the alarm via the CLI of the LSI card 

  1. SSH into the NSM5200 using the username root and password pel2899100
  2. Issue the following commands:
    tw_cli (you enter the CLI of the LSI card)
    /c1/e0/alm0 set alarm=off ("off" to deactivate the alarm or use "mute" to mute the alarm.
  3. The alarm will stop directly without a reboot needed however it needs to be changed again when a new hard drive is inserted (use "unmute")