How do I make an offline Matrix keyboard active again?

Issue

CM9760 Matrix keyboard is off-line

Product Line

Pelco Matrix

Environment

CM9760-KBD all versions

CM97xx-CC1 all versions

Cause

Loss of communication

Resolution

To make an Offline Matrix Keyboard active again, you must follow these steps:

  1. Check to make sure all cabling is connected properly to the CC1.
  2. Check to make sure that system is up and running and not sitting idle at DOS prompt.
  3. Make sure that the system CC1 is currently running the correct system flat files (Node1, TEST, or user named config files) by viewing the systems VGA monitor. The screen will have a black background color and have 8 colorful boxes.
  4. Select ALT and the N key to verify systems config file name. (System could be running alt files if systems batch file was not configured properly for current application)