KBD300A has no control to PTZ Camera or Matrix system.


Why does my KBD300A have no control/communication with PTZ camera or Matrix?

Product Line

Pelco Cameras, Pelco Matrix


  • KBD300A
  • PTZ camera (Spectra/Esprit)
  • Matrix system


  • KBD300A is locked up due to numerous keys pressed.
  • KBD300A is not wired to PTZ or Matrix system correctly.
  • Wrong type wire used for installation.
  • KBD300A is not installed according to installation recommendations.


Here is a list of things to check when no ptz control or matrix communication:

I. For new installation, check the following:

  1. Incorrect cable selection.
  2. Wiring terminal attachments.
  3. Power is present from KBDKIT transformer.
  4. KBD300A switch settings.
  5. Using proper Matrix port for Keyboard connection option
  6. Programming of Matrix to support KBD300 Device connection


II. For existing installation site check the following:

  1. Cable corrosion
  2. Cable breakdown/connection
  3. Programming of system has not been modified.
  4. Voltage to KBD is present.
  5. Cycle power to KBD300 and re-attempt control.