What order is best to execute Reset security and Reset sync in Endura Utilities?

Issue

What order is best to execute "Reset security" and "Reset sync" in Endura Utilities?

Product Line

Pelco Video Management

Environment

  • Endura Utilities- All version
  • All Linux based Endura devices- All versions
  • All Pelco cameras- All versions

Cause

Information regarding the proper order to reset security and sync is needed.

Resolution

The best practice from Endura Utilities is to Reset security, wait for the device to come back online, then Reset sync if necessary.