In the WS5000 Software the camera name, date, and time are showing but the video is black .

Issue

In the WS5000 Software the camera name, date, and time are showing but the video is black .

Product Line

Pelco Video Management

Environment

Endura Workstation WS5000 software

Cause

In this instance, black video is commonly associated to incorrect network switch configuration. Either multicast routing protocol is not enabled, or the switch does not support multicast routing.

Resolution

Work with your IT administrator to isolate the issue. To learn more, reference the Endura Network Design Guide.