Why is there a red slash through the camera icon in the WS5000 software?

Issue

Why is there a red slash through the camera icon in the WS5000 software?

Product Line

Pelco Video Management

Environment

Endura WS5000- All versions

Cause

Device is offline with the System Manager database.

Resolution

A red slash on top of a camera icon or any device within Endura is an indication that the device has been marked offline within the SM5000 System Manger database. This could mean that the device is no longer present on the network, the network is experiencing communication problems or the device is experiencing a problem which is inhibiting it from synchronizing with the SM5000.