The Pelco Device Utility cannot find IP cameras?

Issue

What are some troubleshooting tips when the Pelco Device Utility cannot find IP cameras?

Product Line

Pelco Cameras

Environment

  • Pelco IP cameras
  • 3rd party IP cameras.
  • Lan or WAN.

Cause

IP cameras are not showing up in Device Utility.

Resolution

Troubleshooting tips:

  • Verify the camera is powered correctly with PoE or with 24 VAC. Confirm power consumption with Web interface of PoE-capable switch or through blinking green LED during power up.
  • Confirm that the green LED flashes when power is applied to the camera, indicating network connectivity.
  • Verify the camera is physically connected to the same network (VLAN) as the PC running the Device Utility. If the PC resides on a different network or VLAN, verify the required multicast protocols are enabled. Consult with the IT Administrator. 
  • Reset camera power