Refresh the camera list in the WS5000 Endura Advanced System Management Software to remove or add cameras

Issue

  • How to remove old devices from WS5000 camera list?
  • Cameras not displaying in WS5000?

Product Line

Pelco Video Management

Environment

  • Endura WS5000 Workstation

Cause

WS5000 automatic update needs to grab the new device list file (DevicesOnline.dat) from the System Manager.

Resolution

The cameras automatically update in the WS5000 software.  This is normally a quick process, but sometimes can take up to 30 minutes.

If the cameras does not automatically update, a forced refresh can be done by logging out of the WS5000 software, then deleting the file named DevicesOnline.dat from windows and then restart the WS5000 software. This file is unique to each login and must be deleted from each user folder. The user folder are located at C:\Program Files\Pelco\Endura\WS5000\Packages\UserConfigs\

This makes the WS5000 software download a new device list from the System Manager.