Digital Sentry: The DigitalSENTRY VideoServer service fails to start with Error 1069 The service did not start due to a logon failure.

Issue

Windows could not start the DigitalSENTRY VideoServer Service service on Local Computer.

Error 1069: The service did not start due to a logon failure.

Product Line

Pelco Video Management

Environment

  • DSSRV
  • DS NVs
  • DS

Cause

Inconsistent password with Digital Sentry services and DSNVSUser account.

Resolution

To resolve this issue, update the password for the Digital Sentry services to match the current Microsoft Windows password for the DSNVSUser account.

Change service password:

  1. Right click on service
  2. Select Properties
  3. Select Log On tab
  4. Edit password and confirm password fields
  5. Hit OK
  6. Start service

Note: If password is not known you can select Log on as: Local System account
Allow service to interact with desktop does not need to be checked.