When trying to view live video using the Sarix web interface, user is prompted to enter username and password, and cannot view live video.

Issue

When trying to view live video using the Sarix web interface, user is prompted to enter username and password, and cannot view live video.

Product Line

Pelco Cameras

Environment

Sarix Cameras

Cause

Access Level modified by Admin account

Resolution

Note: Access level is only available in Sarix with firmware version 1.5.9 - 1.7.8 which Features Public view authentication.

The Public User Access Level (within the Sarix web application) may be programmed as Disabled. Sarix supports three programming options for Public User Access Level. This access level is a predefined set of user permissions that allows the camera to be accessed without logging on. Permission levels are described below:

1) Disabled:    The public user has no permissions and cannot access the live video page without a password. The Login screen will appear when the camera's IP address is typed in the address bar of a Web browser.
2) Viewers:    The permissions for this user are view video and API access. Viewers is the default setting.
3) Operators: The permissions for this user are view video and API access.