Where is the serial number located on the SM5000?

Issue

Where is the serial number located on the SM5000?

Product Line

Pelco Video Management

Environment

Endura SM5000- All versions

Cause

Serial number is needed.

Resolution

The serial number can be found on the following locations.   

  • Labels affixed to the front
  • Behind the front panel door, on the bottom right corner
  • Bottom of the unit
  • Device properties page in Workstation software.
  • Devices tab > Product Serial Number in Endura Utilities:  If the Product Serial Number is blank, 00000, or None than the unit was reimaged.