Can any version of CM9700 System Manager software be used on the CM9700 Matrix Switcher to make changes?

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

Issue

Need to make changes using System Manager software to the  CM9700 Matrix Switcher.

Product Line

Pelco Matrix

Environment

  • CM9740 Matrix Switcher All Versions
  • CM9760 Matrix Switcher All Versions
  • CM9765 Matrix Switcher All Versions
  • CM9770 Matrix Switcher All Versions
  • CM9780 Matrix Switcher All Versions

Cause

System Manager software is required to make programming changes to the CM9700 Matrix.

Resolution

No. You must use the version that is currently running on the CM9700 Matrix Switcher.

Here are some examples:

  • 7.80.003 .EXE w/ Version 7.80.003 System Manager
  • 8.03.012 .EXE w/ Version 8.03.017 System Manager
  • 9.02. xxx.EXE w/ Version 9.02.060 System Manager
  • 9.03. xxx.EXE w/ Version 9.03.032 System Manager