NOTICE
DISCONTINUED PELCO PRODUCT.This product has been discontinued. For further information please visit pelco.com/support/discontinued-products
Issue
Inconsistent dates on the MasterControl DVR utilizing DS ControlPoint playback video.
Product Line
Pelco Video Management
Environment
-
MasterControl DVR's
- version 4.3.1.65 or lower
-
DS ControlPoint
- 6.7.1.90 and above.
Cause
DS ControlPoint is compatible with MasterControl DVRs running software version 4.3.1.90, versions 4.3.1.65 and below are not compatible.
Resolution
When connecting to a MasterControl DVR (version 4.3.1.65 or lower) utilizing ControlPoint 6.7.1.90 or 4.2 and newer, users notice that live video indicates the correct time/date while playback video represents inconsistent dates.
To fix the issue, update the MasterControl software to 4.3.1.90.
*Note: MasterControl units that are version 4.1 or lower cannot be upgraded to version 4.3.
DVXi / DVX500 Recovery Disk download: https://schneider-electric.box.com/s/d9cuen8haoba9p8mnrewxq5xwtlnc2b1
DVXe Recovery Disk download: https://schneider-electric.box.com/s/l3cqfse7v6e0tshro2owik350nkm21va
Source: TT090224DSA