Inconsistent dates on the MasterControl DVR utilizing DS ControlPoint playback video.

NOTICE

DISCONTINUED PELCO PRODUCT.
This product has been discontinued. For further information please visit pelco.com/support/discontinued-products

Issue

Inconsistent dates on the MasterControl DVR utilizing DS ControlPoint playback video.

Product Line

Pelco Video Management

Environment

  • MasterControl DVR's
    • version 4.3.1.65 or lower
  • DS ControlPoint
    • 6.7.1.90 and above.

Cause

DS ControlPoint is compatible with MasterControl DVRs running software version 4.3.1.90, versions 4.3.1.65 and below are not compatible.

Resolution

When connecting to a MasterControl DVR (version 4.3.1.65 or lower) utilizing ControlPoint 6.7.1.90 or 4.2 and newer, users notice that live video indicates the correct time/date while playback video represents inconsistent dates.


To fix the issue, update the MasterControl software to 4.3.1.90.
*Note: MasterControl units that are version 4.1 or lower cannot be upgraded to version 4.3.

DVXi / DVX500 Recovery Disk download: https://schneider-electric.box.com/s/d9cuen8haoba9p8mnrewxq5xwtlnc2b1

DVXe Recovery Disk download: https://schneider-electric.box.com/s/l3cqfse7v6e0tshro2owik350nkm21va

Source: TT090224DSA