Video loss when using a Spectra series camera on a MasterControl DVR.

NOTICE

DISCONTINUED PELCO PRODUCT.
This product has been discontinued. For further information please visit pelco.com/support/discontinued-products

Issue

When utilizing a Spectra Series camera on a MasterControl DVR, there is no video shown on live mode.

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Spectra series
  • MasterControl DVR

Cause

This issue revolves around the video loss threshold process for rendering the camera signal.

Resolution

To fix this issue, please follow these instructions:

1. Log into the Master Control software as Administrator.
2. Exit the MasterControl software to the Windows Desktop.
3. Click on Start > Run type regedit.
4. Follow the below path to change the videolossthreshold registry key:
HKLM/Software/Integral/MasterControl/Data and look for 'videolossthreshold'
5. Right-Click on the VideoLossThreshold key and choose Modify.
6. Change the Value data to 8 then click OK.
7. Reboot the MasterControl DVR and notice the Spectra series will appear without delay.