How to reset the CM6800E Matrix Switcher/Controller to factory defaults?

Issue

  • How to reset the CM6800E Matrix Switcher/Controller to factory defaults?
  • Matrix not responding to normal function requests (alarms, sequence, monitor text display).

Product Line

Pelco Matrix

Environment

CM6800E Matrix Switcher/Controller

Cause

Wipe the current password.

Resolution

Pelco strongly recommends uploading system settings to the CM6800E-MGR before the software reset – this will allow you to restore system settings after the software reset.
 

  1. Remove the two screws and the DIP switch cover plate from the rear of the switcher.
  2. Move DIP switch 7 to the ON position (to “0”).
  3. Cycle power. The switcher will go through a software clear cycle and reset to factory defaults.
  4. Move DIP switch 7 to the OFF position. Failure to move DIP switch 7 to the OFF position could result in loss of system settings during a power outage.
  5. Re-initialize keyboards by entering the monitor number and then pressing the MON key.
  6. Download your previous system settings (revise settings as necessary) from the CM6800-MGR
     

View here for Switch Location. DIP Switch 4 to remain in factory position.