Updating Sarix based IP camera stops at 15% with no further update progress through Device Utility 1.

Issue

When attempts at updating a Sarix based IP camera stop at 15% and go no further, what should I do?

Product Line

Pelco Cameras

Environment

  • Sarix cameras
  • Spectra IV TXB-IP

Cause

The first 15% of the progress meter viewed in the Device Utility is focused on copying the update files onto the camera. If the update does not pass 15%, it may indicate some type of communication block in the copy process.

Resolution

Temporarily disabling firewalls and anti-virus programs allow the firmware to update completely. If the update reaches 16%, it should complete the update successfully.

Note: The camera can also be updated via direct connection (without a Network switch).