Video is not streaming from Sarix, Spectra HD or TXB-N series IP camera when using Internet Explorer 9 on Microsoft Windows 7 or Windows Vista platform.

Issue

No video displaying from IP camera.

Product Line

Pelco Cameras

Environment

  • Pelco IP cameras.
  • Microsoft Windows 7 or Windows Vista
  • Internet Explorer 9

Cause

The compatibility of some programs may require early drivers to operate on newer hardware or software systems. This may require the enabling of Compatibility Mode within IE9.

Resolution

  1. Go to the Internet Explorer 9 Menu Bar and click on the Tools option.
  2. Click on Compatibility View to enable.