DS ControlPoint Client displays Unknown Error when performing a video search on a camera with audio associated.

Issue

DS ControlPoint Client shows Unknown Error in the display when playing back recorded video.

Product Line

Pelco Video Management

Environment

  • DS ControlPoint v7.2.30
  • Digital Sentry - recording audio
  • Microsoft Windows 7

Cause

Microsoft Windows 7 can disable the PC's sound card when there are no speakers plugged in.  DS ControlPoint Client requires access to the PC's sound card when playing back recorded video which includes audio.

Resolution

To resolve issue verify the following below:

  • The speaker are on
  • A valid sound card installed
  • Computer speakers plugged into the correct audio output on the PC.

Note: Computer speakers plugged into the correct audio output on the PC