DS ControlPoint Client shows Unknown Error in the display when playing back recorded video.
Pelco Video Management
- DS ControlPoint v7.2.30
- Digital Sentry - recording audio
- Microsoft Windows 7
Microsoft Windows 7 can disable the PC's sound card when there are no speakers plugged in. DS ControlPoint Client requires access to the PC's sound card when playing back recorded video which includes audio.
To resolve issue verify the following below:
- The speaker are on
- A valid sound card installed
- Computer speakers plugged into the correct audio output on the PC.
Note: Computer speakers plugged into the correct audio output on the PC