No PTZ control through the MX4000 Genex Series Multiplexer with KBD4000 keyboard.

Issue

Why the selected PTZ camera and KBD4000 keyboard doesn't communicate?

Product Line

Pelco Cameras

Environment

KBD4000 keyboard
MX4000
Spectra IV

Cause

  • Select the PTZ camera to the SPOT monitor.
  • Video input termination incorrectly set for Genex
  • Spectra IV hardware failure

Resolution

To gain PTZ control from the KBD4000, Select the PTZ camera to the spot monitor with the following steps:

1. Press the SPOT MONITOR key. The Green LED over the SPOT key lights.

2. Select the camera.

3. Attempt PTZ control.

Note: These steps apply for early version of Genex Series Multiplexers and/or when programming of the Genex for the ADVANCE SETUP menu is set as follows:

  •  SPOT MONITOR DISPLAY is programmed as SEQUENCE.

Additional causes for no ptz control can involve hardware failure such as the following:

  • Back Box
  • Dome Drive